SMS & Messaging Policy

Effective Date: May 8, 2026

1. Who Sends These Messages

Dace, Inc. operates the Detention Timer product. Hype Byte is the registered sender on file with our SMS provider (Twilio) and dispatches messages on behalf of Dace, Inc. for the Detention Timer service. All SMS sent under this policy identify Dace, Inc. (Detention Timer) as the operating product and, where applicable, the carrier or broker who triggered the message.

2. Overview

Dace, Inc. uses SMS messaging in two distinct flows, each governed by its own consent model. This policy primarily covers the load-assignment SMS flow described in Section 3. Account verification (sign-in and password-reset one-time codes) operates under a separate direct-opt-in flow inside the Detention Timer mobile app and is not the subject of this policy's carrier-representation provisions.

3. Load-Assignment SMS — What You Will Receive

If you are a commercial truck driver whose phone number has been entered into the Detention Timer dashboard by a carrier or freight broker, you may receive a single SMS per load assignment. The message identifies the carrier or broker who assigned you, names the load, and contains a tap-to-track link that opens your load in the Detention Timer mobile app.

Example message:

ABC Logistics (via Detention Timer): Hi John, you've been assigned to load DT-10042. Tap to open the DT mobile application: https://app.detentiontimer.com/activate/<code> Reply STOP to opt out, HELP for help.

All messages are transactional and directly related to a load you have been assigned. We do not send marketing or promotional messages on this flow.

4. Consent Model — Carrier Representation

Load-assignment SMS are sent under a carrier-representation consent model. We describe it openly here so drivers, carriers, and reviewing parties can verify how authorization works:

  1. The carrier or broker has an existing business relationship with you. This is typically an employment relationship, an owner-operator agreement, a broker–carrier agreement, or another agreement that includes dispatch communication. SMS dispatch is a long-standing norm in the trucking industry.
  2. The carrier or broker has accepted Dace, Inc.'s Terms of Service, which include an SMS Authorization clause requiring them to have your authorization before they enter your phone number into the Detention Timer dashboard.
  3. The carrier or broker affirms that authorization at the moment they submit your phone number. When they create your driver record, or edit it in a way that changes your phone number, they are presented with a required, not-pre-checked checkbox restating the authorization requirement. The Save / Create button is disabled until the box is checked. Edits that don't change your phone number reuse the existing affirmation — there is no separate consent capture for trivial updates like a truck number or note.
  4. The affirmation is logged. Each new phone number is recorded server-side at the moment it enters the system, with the carrier user, timestamp, IP address, user-agent, and the driver phone number for which the affirmation was made. Subsequent load-assignment SMS to that driver inherit the captured consent for as long as the phone number remains the same.

If you receive a Detention Timer SMS that you did not authorize through your carrier or broker, please reply STOP and email michael@detentiontimer.com so we can investigate.

The exact text shown to a carrier user at the moment they create or edit a driver record:

By saving this driver, you confirm you have authorization from this driver, under your existing business relationship, to share their phone number with Detention Timer for transactional SMS load-assignment notifications. Detention Timer will send the driver approximately one SMS per load assignment containing a tracking link (message frequency varies). Message and data rates may apply. Drivers can reply STOP at any time to opt out or HELP for assistance. See our SMS Policy, Terms of Service, and Privacy Policy.

The disclosure and checkbox are shown on every save of a driver record so the carrier user always sees what they're agreeing to. The checkbox is pre-checked when the audit log already contains a matching consent row for the same phone number under the same carrier-user account; otherwise it starts unchecked. On phone-number entry (a new driver) or phone-number change (an edit), a fresh tick is required and the Save button is disabled until the box is checked. Edits that don't touch the phone leave the checkbox in its current state and don't write a new audit row — the existing row already covers the unchanged number. The same disclosure copy appears on every dashboard surface where a carrier user enters or edits a driver: the Drivers admin form, the Carrier admin form's inline drivers list, the inline driver-edit dialog accessed from a load, and the quick-create driver dialog used during load building.

Note: "Detention Timer" is the user-facing product brand. The platform is operated by Dace, Inc. (the corporate entity) and SMS messages are dispatched on Dace, Inc.'s behalf by Hype Byte (the brand registered with our SMS provider). See §1 above.

6. Hosted Opt-In Evidence

Public, unauthenticated screenshot of the carrier-representation consent capture in the Detention Timer dashboard:

Edit Driver form on the Detention Timer dashboard. Driver SMS Authorization section at the bottom shows a disclosure paragraph and an unchecked required checkbox. The Update Driver button is disabled.
Dashboard driver-entry affirmation. The carrier user editing a driver record sees the SMS Authorization block at the bottom of the form. The disclosure paragraph names the consent terms; the required checkbox is unchecked by default; the Update Driver button is visibly disabled until the box is checked. A new audit-log row is written when the carrier saves with a new or changed phone number.
View full image

7. Message Frequency

Frequency is low. A driver typically receives 1–3 load-assignment SMS per week, only when a new load is assigned. There is no recurring campaign — messages are sent only in response to a specific load assignment.

8. How to Opt Out

You can opt out at any time by:

After opting out, you will receive a single confirmation message and no further SMS from Dace, Inc. on this flow. Note that opting out may affect your ability to receive load-assignment links from carriers using Detention Timer; coordinate with your carrier or dispatcher about alternative communication if you opt out.

9. How to Get Help

If you need assistance:

10. Costs

Message and data rates may apply. Dace, Inc. does not charge for SMS messages, but your mobile carrier may charge standard messaging fees.

11. Supported Mobile Carriers

Our SMS service is supported on all major U.S. mobile carriers. Mobile carriers are not responsible for delayed or undelivered messages.

12. Privacy

Your phone number and messaging data are handled in accordance with our Privacy Policy. We do not sell your phone number, and we do not share it with third parties for marketing purposes.

13. Contact

If you have questions about this SMS Policy, contact:

Dace, Inc.
Email: michael@detentiontimer.com
Website: daceinc.net